Full Stack Engineer, Support Experience
Core
Build full-stack services and infrastructure for Stripe's global support operations, enabling agents to resolve merchant and user issues in real time across voice, messaging, and emerging platforms.
Role type
Senior Full Stack Engineer (Support Infrastructure)
Builds
Case routing systems, live channels (voice/messaging), and integrations for global support agents
Domain
Fintech / Customer Support Infrastructure
Required skills
Full-stack engineering, React, Ruby, API integration, real-time communication systems, cloud services (AWS, Docker/Kubernetes, gRPC, GraphQL), Mandarin fluency
Preferred skills
Third-party platform API integration, real-time messaging infrastructure, technical leadership in ambiguous domains
Technologies
React, Ruby, AWS, Docker, Kubernetes, gRPC, GraphQL
Responsibilities
Design and maintain full-stack services and infrastructure for global support agents; Expand and deepen live channel integrations including voice and messaging; Debug and solve critical production issues across the stack; Collaborate with cross-functional teams to build new features at scale
