Bookkeeping Outsourcing Manager
Core
Lead and manage an offshore bookkeeping team in India, acting as the operational link between the Irish office, clients, and the offshore team to ensure high-quality service delivery.
Role type
Senior management (outsourcing operations)
Builds
End-to-end bookkeeping workflow for SMEs
Domain
Accounting / Bookkeeping / Offshore Operations
Required skills
Offshore team management, client relationship management, bookkeeping workflow coordination, recruitment and onboarding, process improvement, automation adoption, performance monitoring, deadline management
Preferred skills
Irish bookkeeping background, practice experience, coaching skills, operational problem solving
Technologies
Cloud accounting technology, automation tools
Responsibilities
Lead and manage the offshore bookkeeping team based in India; Provide clear direction, coaching and ongoing support; Hold regular team meetings and performance reviews; Assist with recruitment and onboarding of new bookkeeping staff; Monitor productivity, utilisation and team performance; Manage the end-to-end bookkeeping workflow across the outsourcing function; Allocate work according to deadlines, complexity and team capacity; Ensure all client work is delivered accurately and on time; Coordinate priorities between the Irish office and India; Build trusted relationships with clients, acting as the primary contact for bookkeeping queries and operational matters; Understand each client's bookkeeping processes and expectations; Ensure excellent communication throughout the bookkeeping cycle; Manage client onboarding and transitions to the offshore team; Ensure consistency, accuracy and compliance with Irish bookkeeping standards; Maintain high-quality service delivery across all assignments; Develop and maintain bookkeeping procedures and best practices; Identify opportunities to improve efficiency and accuracy, driving greater use of automation and cloud accounting technology