ZMF / ZMV / PM - Customer Success and Onboarding Manager (m/w/d) - Remote options
Core
Managing a fixed customer base of dental practices through the entire lifecycle, focusing on onboarding, training, and retention.
Role type
Customer Success and Onboarding Manager
Builds
Customer retention and software adoption for dental practices
Domain
Healthcare / Dental practice management software
Deliverable
client delivery
Required skills
Customer lifecycle management, onboarding and training, KPI analysis, churn management, upselling identification, stakeholder collaboration
Preferred skills
Experience in a dental practice (ZMV/ZFA), billing experience
Technologies
None stated (via careerplan.io/jobs/2458221-zmf-zmv-pm-customer-success-and-onboarding-manager-mwd-remote-options-at-dental21-gmbh)
Responsibilities
Onboarding and training of dental practices, analyzing KPIs to derive optimization measures, proactive churn management, identifying upselling opportunities, collaborating with Product, Sales, and Marketing
Seniority
Mid-level, hands-on IC