Senior Operations Analyst - Hardware & Software Asset Management
Core
Governing the full lifecycle of end user computing assets and software entitlements across the enterprise to ensure accurate tracking, license compliance, and adherence to internal policies and external regulatory requirements.
Role type
Senior Operations Analyst (Hardware & Software Asset Management)
Builds
Accurate asset inventory systems, license compliance reports, and audit-ready documentation for enterprise IT operations.
Domain
Financial Services / IT Operations / Asset Management
Deliverable
dashboards & analysis
Required skills
Asset lifecycle management, software license inventory tracking, data integrity maintenance, audit support, cross-functional stakeholder influence, regulatory compliance knowledge, reporting development, process standardization, vendor governance, cost optimization
Preferred skills
ServiceNow HAM/SAM modules, software licensing models (Microsoft, Adobe), internal/external audit support, ITIL processes, procurement tools (Ariba), Microsoft Intune/SCCM reporting, governance framework design
Technologies
ServiceNow, CMDB, Microsoft Intune, Microsoft Configuration Manager, Ariba, Windows, macOS
Responsibilities
Own end-to-end lifecycle management of hardware assets (procurement to disposal), maintain software license inventory and entitlement records, establish governance processes for HAM/SAM aligned to audit expectations, develop reporting on asset inventory and compliance posture, document and improve HAM/SAM processes, track asset-related spend and support cost optimization
Seniority
Senior, hands-on IC