Regional Service Manager - Israel
Core
Lead Sungrow's service operations in Israel for advanced renewable energy solutions, acting as a senior escalation point for customers and managing technical services for PV inverters.
Role type
Senior IC regional service manager (renewable energy)
Builds
Commissioning-related service projects and operational procedures for utility-scale PV inverter deployments
Domain
Renewable energy / Solar PV / Electrical engineering
Required skills
Electrical engineering, AC/DC systems, Low/Medium Voltage systems, electrical license (3x250A+), PV inverter commissioning, RS485, Modbus TCP/IP, networking, team leadership, SLA management, operational process definition, health and safety compliance
Preferred skills
Project management, contract management, sales support, exhibition participation
Technologies
RS485, Modbus TCP/IP
Responsibilities
Lead and manage service operations for Sungrow customers in Israel; Act as the main escalation point for customer issues and critical situations; Drive high service standards, customer satisfaction, and brand reputation; Manage commissioning-related service projects; Lead Field Service Teams during troubleshooting, failure analysis, and corrective maintenance; Recruit, train, supervise, and perform quality reviews of service teams and Service Partners; Define, document, and enforce operational procedures and best practices; Ensure compliance with health and safety regulations; Collaborate closely with EMEA Service Management and internal stakeholders; Manage customer contracts and SLAs; Support Sales activities and participate in exhibitions when required; Ensure service documentation and processes are kept up to date.
Seniority
Senior, hands-on IC