Senior Business Manager, Future of Retail Bank Servicing Strategy
Core
Define Capital One's 2035 customer servicing vision and lead strategic investments in AI and technology solutions to improve retail bank servicing.
Role type
Senior Business Manager, Strategy & Operations
Builds
Integrated servicing strategies and AI/tech investment roadmaps for Retail Bank
Domain
Banking / Financial Services / AI Strategy
Deliverable
product features
Required skills
Strategic leadership, quantitative analysis, qualitative analysis, people management, project management, executive communication, business judgment, cross-functional stakeholder engagement
Preferred skills
Financial modeling, economic forecasting, product development experience
Technologies
AI, analytics frameworks
Responsibilities
Drive strategic investments by leveraging analytics to prioritize AI and non-AI opportunities; Develop success measures and key outcomes for the integrated strategy; Partner with stakeholders to support product roadmap development; Influence senior leaders with recommendations on customer experience; Define customer experience impacts on daily financial lives; Build and leverage high-performing team capabilities
Seniority
Senior, hands-on IC with people management
