Staff Product Manager, Claims Experience
Core
Own the systems and workflows at the heart of Coalition's claims handling to make it faster, smarter, and more effective for internal teams, brokers, and policyholders.
Role type
Staff Product Manager (Claims Experience)
Builds
Claims handling systems, workflow automation tools, and platform foundations for cyber insurance operations.
Domain
Cyber insurance / Insurance operations / SaaS
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Product strategy & roadmap definition, leading software migrations, internal customer experience design, AI/automation integration, requirements documentation, data-informed decision making, cross-functional leadership
Preferred skills
Insurance business domain knowledge, enterprise systems (Salesforce, NetSuite), Data Science/ML product design, cyber risk/security operations familiarity
Technologies
AI tools, ML-powered insights, enterprise platforms (Salesforce, NetSuite)
Responsibilities
Define and evolve claims experience strategy; Lead complex software migrations and platform evolution; Serve internal customers with a strong customer experience mindset; Leverage AI and automation across the product lifecycle; Own requirements, documentation, and cross-functional communication; Make data-informed decisions; Lead intricate, cross-functional initiatives
Seniority
Staff, individual-contributor leading complex cross-functional initiatives
