Property Adjuster - Field Estimating - Fairfax, VA
Core
Field Property Adjuster conducting on-site inspections, investigating coverage, preparing estimates, and settling claims for policyholders, with a specific focus on water losses.
Role type
Field Property Adjuster (Water Loss Specialist)
Builds
Property damage settlements and claim resolutions
Domain
Insurance / Property & Casualty
Deliverable
client delivery
Required skills
On-site damage inspection, policy interpretation, claim negotiation, estimate preparation, critical thinking, physical ability to carry 50-pound ladder and access steep roofs, valid driver's license
Preferred skills
Xactimate proficiency, 2-3 years outside adjuster experience, virtual claims handling
Technologies
Xactimate, ClaimsX Video Collaboration
Responsibilities
Travel to customers' homes for on-site inspections, investigate property claims and determine coverage, negotiate settlements with customers and third parties, prepare damage estimates, handle virtual claims countrywide, document claims accurately in systems
Seniority
Entry to Mid-level, hands-on IC
Full job description
- Travel to customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently.
- Handle virtual claims countrywide using platforms and software such as Xactimate and ClaimsX Video Collaboration.
- Focus expertise on water losses to ensure customers receive the highest level of support and resolution for these specific claims.
- Act as the Customer Service Expert by living into Allstate's Claims Culture through compassion, clarity, and partnership in each claim.
- Serve as the Investigator by independently investigating property claims, reviewing damage, and interpreting policies to determine coverage.
- Function as the Effective Communicator by using phone, emails, and video chat to assist customers through a fast, fair, and easy claims process.
- Serve as the Negotiator by evaluating and negotiating claims settlements with customers, vendors, third-party carriers, and claimants.
- Act as the Problem Solver by utilizing estimate tools, job aids, and settlement platforms while applying critical thinking skills in a fast-paced environment.
- Serve as the Recorder by ensuring timely and accurate documentation of work in a claims system, adhering to policy agreements.
Requirements
- Willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on either a one to two-story roof.
- Valid driver's license and willingness to travel as part of the job requirements.
- Reside within the posted location (Fairfax, VA) as residency is mandatory for this role.
- Attend 2-weeks of training in Dallas, TX.
- Obtain an adjuster and/or appraiser license within 60 days of hire, including passing a background check with the Department of Labor.
Nice to Have
- Reside within the greater Virginia Beach area.
- 2-3 years previous experience as an outside adjuster.
- Proficiency in using Xactimate and other relevant software for estimating.
- Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
- Excellent communication and interpersonal skills to provide exceptional customer service.
- Ability to travel to customers' homes and handle virtual claims countrywide effectively.
- Detail-oriented and organized, with a focus on delivering high-quality work.
Benefits
- Competitive pay with support for continuous development and career advancement.
- Flexibility in scheduling and a time-off policy to support work/life balance.
- Initial and ongoing training to get proficient in the new role.
- Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help balance work with personal life.
- Potential for a $1000 Licensing Sign-on Bonus if applicable licenses are held.
- Company car eligibility based on annual work mileage.
- Mileage reimbursements for personal vehicle usage during work.
Rewrite
## Responsibilities
- Travel to customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently.
- Handle virtual claims countrywide using platforms and software such as Xactimate and ClaimsX Video Collaboration.
- Focus expertise on water losses to ensure customers receive the highest level of support and resolution for these specific claims.
- Act as the Customer Service Expert by living into Allstate's Claims Culture through compassion, clarity, and partnership in each claim.
- Serve as the Investigator by independently investigating property claims, reviewing damage, and interpreting policies to determine coverage.
- Function as the Effective Communicator by using phone, emails, and video chat to assist customers through a fast, fair, and easy claims process.
- Serve as the Negotiator by evaluating and negotiating claims settlements with customers, vendors, third-party carriers, and claimants.
- Act as the Problem Solver by utilizing estimate tools, job aids, and settlement platforms while applying critical thinking skills in a fast-paced environment.
- Serve as the Recorder by ensuring timely and accurate documentation of work in a claims system, adhering to policy agreements.
## Requirements
- Willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on either a one to two-story roof.
- Valid driver's license and willingness to travel as part of the job requirements.
- Reside within the posted location (Fairfax, VA) as residency is mandatory for this role.
- Attend 2-weeks of training in Dallas, TX.
- Obtain an adjuster and/or appraiser license within 60 days of hire, including passing a background check with the Department of Labor.
## Nice to Have
- Reside within the greater Virginia Beach area.
- 2-3 years previous experience as an outside adjuster.
- Proficiency in using Xactimate and other relevant software for estimating.
- Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
- Excellent communication and interpersonal skills to provide exceptional customer service.
- Ability to travel to customers' homes and handle virtual claims countrywide effectively.
- Detail-oriented and organized, with a focus on delivering high-quality work.
## Benefits
- Competitive pay with support for continuous development and career advancement.
- Flexibility in scheduling and a time-off policy to support work/life balance.
- Initial and ongoing training to get proficient in the new role.
- Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help balance work with personal life.
- Potential for a $1000 Licensing Sign-on Bonus if applicable licenses are held.
- Company car eligibility based on annual work mileage.
- Mileage reimbursements for personal vehicle usage during work.
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