Product Manager, GTM Automation
Core
Building the automation backbone for Block's core business functions, specifically shaping AI products that automate sales, marketing, partnerships, and account management workflows.
Role type
Senior Product Manager, AI/ML-driven GTM Automation
Builds
AI-powered automation systems for customer support, risk, compliance, and GTM operations across Block's brands.
Domain
Fintech / Generative AI / Sales & Marketing Operations
Deliverable
production ML models
Required skills
Product management (7-10 years), Machine learning system intuition, LLMs and multimodal models, Prompt design, A/B testing, Data pipeline management, Real-time inference constraints, AI safety and quality, Human-AI interaction design, Cross-functional leadership
Preferred skills
GTM process domain knowledge (lead-to-opportunity, CRM, CPQ), Technical or analytical background
Technologies
LLMs, Multimodal models, Generative AI, Data pipelines
Responsibilities
Own strategy and roadmap for AI-powered GTM products, Identify automation opportunities based on user pain points, Partner with ML engineers on model goals and evaluation, Design and run experiments to test ideas, Define product behavior for success paths and edge cases, Set metrics for accuracy, safety, and latency, Collaborate with legal/security for responsible AI, Lead cross-functional execution from concept to launch
Seniority
Senior, hands-on IC
