TECHNICAL CLIENT ADVISORY SERVICES, AMERICAS
Core
Provide first and second line technical support and manage integrations for 360T, a leading Foreign Exchange platform, ensuring seamless client coverage across time zones.
Role type
Senior IC Technical Client Services Manager
Builds
24/7 global support coverage for FX trading clients
Domain
Financial Services / Foreign Exchange / SaaS
Required skills
FIX protocol, XML logs, UNIX utilities, FTP/SFTP, Order Management Systems (OMS), Pre-Trade Risk controls, Java, TCP/IP, log file analysis, performance troubleshooting
Preferred skills
CRM platforms, MS Office, knowledge of FX products (swaps, forwards, spot)
Technologies
UNIX, Windows, Java, TCP/IP, FIX, FTP, SFTP, Jira, Freshdesk, OMS
Responsibilities
Troubleshoot client order issues via FIX/XML logs, manage technical integrations for pre- and post-trade solutions, facilitate daily discussions with internal/external tech teams, assist with go-lives and configuration reviews, handle Freshdesk cases for business and technical inquiries, manage escalation processes for unresolved incidents, run lesson learned sessions and document knowledge sharing.
Seniority
Mid-Senior, hands-on IC