Vice President, Technical Account Manager
Core
Primary technical and business workflow escalation point for LumeFX Support Team, owning product deliveries and ensuring high-quality implementations within agreed timelines.
Role type
Vice President, Technical Account Manager
Builds
Product deliveries and implementations for financial services clients
Domain
Financial services technology / Fintech / FX and fixed-income electronic trading
Deliverable
client delivery
Required skills
Technical Account Management, Solutions Engineering, Client-Facing Technical Support, FX/fixed-income electronic trading workflows, execution venues, market microstructure, complex technical escalations, cross-functional team coordination, API integrations, FIX protocol, low-latency connectivity solutions, commercial acumen, client portfolio management
Preferred skills
None explicitly stated as preferred (all listed under essential/highly desirable)
Technologies
LumeFX platform, FIX protocol, API integrations
Responsibilities
Serve as primary technical and business workflow escalation point; Own product deliveries to clients; Collaborate with Support Team and Engineering; Inform Support Team of product usage changes and configuration updates; Maintain detailed understanding of client system usage and optimize configuration; Respond to technical client inquiries; Develop and deliver training programs; Document client requirements and feedback to shape engineering roadmap; Partner with Sales team for account lifecycle coverage
Seniority
Vice President, strategic leadership with hands-on technical account management