General Liability Claim Representative
Core
Investigate, evaluate, reserve, negotiate, and resolve General Liability bodily injury and property damage claims throughout the claim life cycle.
Role type
General Liability Claim Representative
Builds
Resolved claims and indemnity/expense reserves for property casualty insurers
Domain
Insurance / Property Casualty
Deliverable
client delivery
Required skills
General Liability claims handling, Commercial claim handling, Litigation knowledge, Policy analysis, Liability assessment, Damages evaluation, Reserve management, Negotiation, Legal proceedings participation, Subrogation coordination
Preferred skills
Risk control expertise, Fraud investigation coordination, Nurse consultant utilization, Fire investigation coordination, Technical expert coordination
Technologies
Evaluation documentation tools, Diary management systems
Responsibilities
Conduct coverage analysis and communicate with insureds based on policy information and case facts. Investigate claims by contacting policyholders, claimants, law enforcement, witnesses, and technical experts to determine liability and damages. Establish proper indemnity and expense reserves by evaluating liability exposure and reviewing damage documentation. Negotiate claim dispositions with insureds, claimants, or their representatives. Attend depositions, mediations, arbitrations, and trials as needed. Recognize cases based on severity protocols for referral to higher-level professionals.
Seniority
Individual Contributor, 2+ years experience