Senior Fraud Risk Operations Analyst
Core
Detect and mitigate fraud losses for Jobber Payments customers and the platform by monitoring risk alerts, investigating suspicious activity, and applying risk controls.
Role type
Senior IC fraud risk operations analyst
Builds
Fraud prevention processes, policies, and tools for Jobber Payments
Domain
Fintech / Payment Processing / Merchant Risk
Required skills
fraud operations, merchant risk assessment, card-not-present fraud detection, ACH fraud detection, chargeback management, transaction monitoring, risk review, complex decision-making under pressure, investigative analysis, cross-functional collaboration
Preferred skills
payment processing tools (Stripe, Adyen, Worldpay, Checkout.com, Square), Visa/Mastercard network rules, NACHA guidelines, regulatory compliance, fraud prevention vendors (Riskified, Sift, Ekata, Kount, Socure, Experian, LexisNexis), collaboration tools (Slack, Zendesk, Salesforce, Asana, Confluence, Google Suite/Excel)
Technologies
Stripe, Adyen, Worldpay, Checkout.com, Square, Riskified, Sift, Ekata, Kount, Socure, Experian, LexisNexis, Slack, Zendesk, Salesforce, Asana, Confluence, Google Suite, Excel
Responsibilities
Monitor and review daily risk alerts for accounts and transactions; investigate suspicious activity using internal, third-party, and public data; implement risk strategies and interventions to minimize losses; communicate directly with merchants regarding risk concerns and fraud prevention; support complex high-risk case investigations; drive process improvements for fraud prevention; provide operational risk support to cross-functional teams; make balanced decisions to mitigate fraud and credit losses; surface emerging fraud patterns to management.
Seniority
Senior, hands-on IC