Customer support (USA, вихідні дні)
Core
Remote project coordinator and customer support specialist managing repair projects for US clients and masters, ensuring quality, timelines, and communication from project start to finish.
Role type
Senior IC project coordinator / customer support
Builds
Repair service projects for US homeowners
Domain
Home services / Property repair
Deliverable
client delivery
Required skills
Project management, CRM proficiency, English (C1), decision making, multi-tasking, client communication, quality control
Preferred skills
Experience in support or project coordination, evening shift adaptability
Technologies
CRM systems
Responsibilities
Communicate with masters and clients throughout the project lifecycle, monitor work quality and deadlines, assist managers with project initiation and confirmation, update CRM data, make independent decisions on projects when managers are unavailable
Seniority
Junior to Mid-level, hands-on IC