Payments Agent
Core
Process and monitor deposits, withdrawals, and internal transfers; investigate failed transactions; ensure compliance with AML/KYC policies.
Role type
operational payments agent
Builds
client transaction flow for a global fintech platform
Domain
fintech / regulated financial services
Required skills
payments processing, KYC/AML compliance, payment gateway/PSP/EMI experience, analytical problem-solving, Excel proficiency, CRM/back-office systems familiarity
Responsibilities
Process and monitor deposits, withdrawals, and internal transfers daily; Communicate with payment providers and internal teams; Investigate and resolve failed or delayed transactions; Maintain accurate records and reconciliation; Ensure compliance with AML/KYC policies; Support integration and testing of new payment methods; Prepare reports on transaction trends; Assist with VIP and high-volume transactions