Technical Support Engineer- 1st Level (m/w/d)
Core
First-level technical support engineer serving customers in the DACH region and internationally for AXESS systems in ski resorts, stadiums, and event centers.
Role type
1st Level Technical Support Engineer
Builds
Reliable operation of AXESS systems for event and leisure venues
Domain
Event technology / Live production systems
Deliverable
client delivery (via careerplan.io/jobs/2385265-technical-support-engineer-1st-level-mwd-at-axess-ag)
Required skills
technical troubleshooting, ticket management, remote diagnostics, system analysis, documentation, handover to 2nd level support
Preferred skills
English (written and spoken), technical training or IT experience
Technologies
AXESS systems
Responsibilities
Receive and analyze customer support requests, perform remote technical diagnostics, document cases in the ticketing system, escalate complex issues to 2nd level support, ensure reliable system operation for clients
Seniority
Entry-level to Mid-level, hands-on IC