Lead Support Analyst, EMEA, IT
Core
Managing FIX connectivity requests and providing operational support for global trading operations across Asia, US, and Europe.
Role type
Senior IC FIX connectivity support analyst
Builds
FIX network connectivity for external parties (clients, vendors, brokers, exchanges)
Domain
Financial services / FIX protocol / Trading infrastructure
Required skills
FIX protocol expertise, FIX certification, FIX client onboarding, Cash Equity business knowledge, Trade Flow systems, Order Management systems, Algo trading, SWAP, Future & Options business, Exchange rules knowledge
Preferred skills
Infrastructure team collaboration, Shift-based coverage coordination, Cross-timezone issue resolution
Technologies
FIX, CONNECT, Fidess, Flextrade
Responsibilities
Conduct FIX protocol testing and certification, Coordinate connectivity setup with infrastructure teams, Identify and resolve connectivity and trading issues, Provide shift-based coverage for global markets, Maintain relationships with brokers and exchanges
Seniority
Senior, hands-on IC