Սպասարկման պատասխանատու «Դավիթ Բեկ» մասնաճյուղում
Core
Frontline service agent managing queues, operating teller terminals, and selling financial products at a bank branch.
Role type
Frontline service agent (teller)
Builds
Banking transactions, card sales, and insurance products for customers
Domain
Banking / Retail Finance
Deliverable
product features
Required skills
Cash handling, queue management, document preparation, terminal operation, mobile app sales, card sales, insurance sales, complaint handling, data entry
Preferred skills
MS Word, MS Excel, Russian, English
Responsibilities
Manage queues and operate service equipment, provide information and accept applications, prepare and provide statements and quotes, guide terminal usage, sell mobile apps and cards, accept gold vault orders, handle problematic assets, distribute cards to customers, account for cards and return unused ones, accept card applications (unblocking, appeals, transaction clarification, data changes, SMS activation), sell insurance products