Service Operations Specialist
Core
Provide guidance and support as a utility player specializing in all aspects of the team's service experience, including project engagement, key controls, coaching, analysis, and problem resolution.
Role type
Service Operations Specialist
Builds
Service experience and operational processes for a diversified financial services leader
Domain
Financial Services / Client Service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Customer service processes knowledge, Business operations knowledge, Analytical skills, Problem-solving skills, Attention to detail, Relationship building
Preferred skills
Financial services industry experience, Ameriprise customer policies knowledge
Responsibilities
Partner with multiple business partners, Support team key performance and risk indicator management, Perform analysis and contribute to recommendations and implementation
Seniority
Junior, individual contributor