Service Manager (m/w/d)
Core
Coordinate technical service operations including maintenance, software updates, and inspections to ensure system stability and customer satisfaction.
Role type
Service Manager
Builds
Operational execution of service agreements and maintenance schedules for security technology systems
Domain
Security technology / Industrial maintenance
Required skills
Technical service coordination, ERP system management, ITIL processes, resource planning, documentation, compliance management
Preferred skills
ServiceNow, SAP, MS Dynamics, esoffice, security technology domain expertise
Technologies
ServiceNow, SAP, MS Dynamics, esoffice, MS Office
Responsibilities
Coordinate technical customer onboarding and implement service agreements, Plan and maintain maintenance schedules and software updates in ERP systems, Create and track maintenance plans and service results, Ensure adherence to safety, compliance, and KRITIS regulations, Prepare and hand over maintenance results to billing and sales teams