Kundendienstmitarbeiter (m/w/d)
Core
Managing service orders, scheduling staff, and handling billing for heating, ventilation, and plumbing maintenance contracts.
Role type
Senior service operations manager (HVAC)
Builds
Maintenance contracts and service solutions for commercial and residential clients
Domain
Building services (Heating, Ventilation, Sanitation)
Deliverable
client delivery
Required skills
Staff scheduling, contract billing, quotation preparation, cost control, customer acquisition, technical HVAC knowledge
Preferred skills
Team leadership, independent work, customer service
Technologies
None stated
Responsibilities
Process service orders, assign staff to ensure full utilization, manage material procurement, handle billing of maintenance contracts, control revenue and costs, prepare quotes and estimates, calculate maintenance fees, resolve open accounts, acquire new customers
Seniority
Senior, hands-on IC