System Analyst (CRM Creatio)
Core
System Analyst configuring and implementing Creatio CRM and Power Automate to support business processes and customer relationship management for an international airline.
Role type
System Analyst (CRM Creatio)
Builds
Configured Creatio CRM instances, automated workflows via Power Automate, and supported business process implementations.
Domain
Aviation / CRM / Low-code automation
Required skills
Creatio certification, Creatio configuration, business requirements gathering, technical documentation, SQL, REST API, BPMN 2.0
Preferred skills
Experience with other CRM systems, experience with SharePoint lists
Technologies
Creatio (bpm'online), Power Automate, SharePoint, SQL
Responsibilities
Gather and analyze business requirements from stakeholders for Creatio implementation; Develop and document technical specifications including business process descriptions and functional requirements; Configure and set up Creatio system according to client needs; Conduct testing of new functions and modules; Provide user support including training and consultations; Participate in developing and implementing new business processes based on Creatio; Configure and set up Power Automate and work with SharePoint lists.