After-Hours Support Worker
Core
Provide 24/7 crisis support, safety monitoring, and case management for residents in homelessness accommodation services.
Role type
Senior IC after-hours support worker (crisis accommodation)
Builds
Crisis accommodation services for individuals and families experiencing homelessness
Domain
Social services / Homelessness support
Deliverable
client delivery
Required skills
crisis counselling, risk assessment, safety planning, advocacy, case management, trauma-informed care, emergency response coordination, facility management, administrative documentation
Preferred skills
tertiary qualification in human services, direct experience with complex homelessness needs, understanding of housing policy
Technologies
None
Responsibilities
Provide crisis counselling and advocacy; monitor facility dynamics and ensure safety; respond to critical incidents; maintain casework records; facilitate wellbeing activities; coordinate emergency services; manage urgent repairs; support client transitions.
Seniority
Mid-level, hands-on IC