Senior Software Engineer (Customer Success)
Core
Build internal tooling, automations, and workflows to reduce support volume and manual effort while owning engineering support end-to-end.
Role type
Senior Software Engineer (Customer Success)
Builds
Internal support tooling, automations, and workflows
Domain
Fintech / Cross-border payments infrastructure
Required skills
TypeScript, React, NestJS, API integrations, webhooks, cloud platforms, observability tooling, root cause analysis, code fixes
Preferred skills
Fintech experience, payments experience, developer-facing products experience, Sentry, structured logging, distributed tracing
Responsibilities
Build internal tooling and automations to identify patterns in support volume, triage incoming issues, diagnose root causes, resolve issues including shipping code fixes, engage directly with customers on technical issues, partner with product and engineering to improve platform supportability, collaborate with support and ops teams to document workarounds, own customer-facing documentation
