Guest Relation Manager at Beach Lodge or Jungle Villa
Core
On-site guest relations and operations management for a surf and yoga retreat, ensuring guest satisfaction, hygiene standards, and smooth check-in/out processes.
Role type
Guest Relations Manager (Hospitality)
Builds
Guest experiences and operational flow for a surf/yoga retreat
Domain
Hospitality / Tourism / Wellness
Deliverable
client delivery
Required skills
Guest relations, hygiene management, event organization, staff training, conflict resolution, driving (scooter/license B), English fluency
Preferred skills
Gastronomy knowledge, yoga/surfing knowledge, experience in hospitality sector
Responsibilities
Serve as primary point of contact for guests and team members, manage check-in and check-out processes, ensure cleanliness in public areas, organize guest transfers and trips, coordinate with coaches to meet guest expectations, onboard new employees, handle guest concerns and feedback.
Seniority
Mid-level, hands-on IC
