Technical Support Engineer -- Automation
Core
Providing proactive and reactive technical support for electrical, mechatronic, and control system issues on machines and robots globally.
Role type
Technical Support Engineer (Automation)
Builds
Food processing systems and robots
Domain
Food industry automation and mechatronics
Deliverable
client delivery
Required skills
Electrical engineering, mechatronics, control systems, PLC software, Beckhoff, problem analysis, root cause identification, incident reporting
Preferred skills
Field service experience, new technology adoption
Technologies
Beckhoff, PLC Software
Responsibilities
Provide direct technical support for electrical/mechatronic/control systems, analyze problems and determine causes, act as primary customer contact, support Field Service Engineers, perform occasional field work and new installations, report recurring problems to internal teams
Seniority
Entry-level to Mid-level, hands-on IC
