Store Manager (Customer Service)
Core
Lead and manage a team of Storage Consultants to drive operational excellence, financial performance, and customer service at a self-storage centre.
Role type
Store Manager (Operations & Customer Service)
Builds
Self-storage facilities and customer access
Domain
Logistics / Self-Storage
Required skills
Team leadership, conflict resolution, sales target management, inventory management, health and safety compliance, administrative management, stakeholder management, forklift operation (desirable), driver's license
Preferred skills
Forklift license, experience in similar management environment, proactive outlook, ability to work rotating rosters
Technologies
Storage management systems, reporting tools
Responsibilities
Leading, supporting, and motivating a team of Storage Consultants to meet performance targets; Managing team time, delegation, performance, and conflict resolution; Overseeing centre operations including presentation, maintenance, security, access control, and inventory management; Preparing weekly and monthly financial performance reports; Ensuring excellent customer service delivery.