Operations Director
Core
Lead and transform Supply Chain, Customer Service, and IT functions to drive operational performance and sustainable growth for the Mexico business.
Role type
Senior Operations Director (Supply Chain, Customer Service, IT)
Builds
End-to-end planning, inventory optimization, customer experience, and technology-enabled transformation capabilities.
Domain
Manufacturing / Home & Office Equipment / Supply Chain & Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Enterprise operational leadership, Supply Chain strategy, S&OP process ownership, Customer Experience strategy, IT strategy & digital transformation, Cross-functional stakeholder management, Change leadership, Financial acumen, Data-driven decision making
Preferred skills
MBA, Multinational organization experience, ERP platform expertise (SAP S/4HANA, APO, IBP)
Technologies
SAP S/4HANA, APO, IBP
Responsibilities
Define and lead operations strategy for Mexico; Lead Supply Chain agenda including Demand/Supply Planning, Procurement, and S&OP; Define and lead Customer Service and Customer Experience strategy; Execute Mexico IT and technology strategy; Lead cross-functional transformation initiatives; Manage operational budgeting and performance KPIs.
Seniority
Senior, hands-on IC