Senior Manager, CRM Commercial Applications
Core
Leads technical direction, design, and system integration for multiple CRM systems supporting Marketing, Sales, and Service commercial business processes.
Role type
Senior Manager, CRM Commercial Applications
Builds
Scalable Salesforce Sales and Service applications, secure user access models, and related integrations.
Domain
Enterprise Software / CRM / Cloud Applications
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business process redesign, Enterprise solution integration, Project and Program Management, Salesforce functional configuration, Salesforce development (APEX, SOQL, Flows), Vendor management, Team leadership and training
Preferred skills
French-Canadian, Portuguese
Technologies
Salesforce (Pardot, Marketing Cloud, Data Cloud), Atlassian Suite (Jira, Confluence), CI/CD tools (Copado, Elements.Cloud)
Responsibilities
Design and implement scalable end-user security models for CRM applications; oversee Salesforce Sales and Service solution development; manage team configurations and light customizations; maintain vendor relationships and coordinate maintenance; develop training documentation and provide technical guidance to staff.
Seniority
Senior Manager, hands-on IC with strategic oversight