Senior Manager, Quality
Core
Oversees end-to-end product quality oversight at 3 Distribution Centers and manages quality control over re-manufacturing and refurbishment lines (Toner Cartridges, Printers) and finished goods in warehouses.
Role type
Senior Manager, Quality Assurance
Builds
Quality assurance processes, procedures, audits, and cost-down solutions for manufacturing and distribution operations.
Domain
Manufacturing / Logistics / Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Quality management, Lean Six Sigma, Statistical Process Control (SPC), root cause analysis, ISO 9001:2015 compliance, SAP inventory management, budgeting, strategic planning, cross-functional leadership, data analysis, process improvement.
Preferred skills
ASQ CMQ/OE certification, Six Sigma Green or Black Belt.
Technologies
SAP, MS Office Suite (Excel, Word, PowerPoint, Outlook), SPC tools.
Responsibilities
Lead quality assurance shared service activities and manage staff to ensure quality standards are met in production and refurbishment. Develop and implement robust quality assurance processes, audits, and continuous improvement initiatives. Drive problem solving for key quality issues using lean six sigma methodologies. Define key performance indicators for quality deliverables and team health. Manage product item master and pallet configurations in SAP and oversee inventory QI hold and resolution. Conduct internal audits to ensure compliance with internal policies and external regulatory requirements. Formulate business plans and budgets for QA operations and Toner Recovery activities.
Seniority
Senior Manager, strategic leadership & operations management