Quality and Capability Advisor
Core
Enhance service quality, strengthen workforce capability, and drive continuous improvement across the department using data, insights, and collaboration.
Role type
Senior IC quality and capability advisor
Builds
Service delivery quality, workforce training programs, and continuous improvement initiatives
Domain
Public sector / Government customer service
Deliverable
dashboards & analysis | product features
Required skills
Quality assurance, training design and facilitation, data analysis, stakeholder collaboration, continuous improvement, problem-solving
Preferred skills
Coaching, evidence-based recommendation, managing competing priorities
Responsibilities
Design and deliver training and capability development initiatives; Develop and deliver quality assurance activities and reporting; Analyse data to identify trends, risks, and opportunities; Support continuous improvement projects; Research emerging issues and provide practical recommendations
Seniority
Senior, hands-on IC
