Onboarding Manager, US
Core
Own the end-to-end onboarding project plan for publisher integrations and provide technical support for live, in-production issues.
Role type
Senior IC Onboarding Manager (SaaS/Payments)
Builds
Direct-to-consumer payment and commerce infrastructure for app publishers
Domain
SaaS, Payments, Ad Tech
Required skills
Project management, Solutions/implementation management, Technical customer support, Multi-stakeholder coordination, API/SDK knowledge, Support tool familiarity
Preferred skills
SaaS or SDK-based platform experience, Zendesk/New Relic/Coralogix/Datadog familiarity
Technologies
Monday.com, Zendesk, New Relic, Coralogix, Datadog
Responsibilities
Own end-to-end onboarding project plans and drive accountability across teams; Act as primary point of contact for publishers during onboarding; Coordinate integration tasks (SDKs, APIs, payments, storefronts, analytics); Translate publisher needs into technical requirements and vice versa; Track onboarding status, risks, and blockers; Guide publishers through go-live readiness; Provide technical support for live issues and manage escalations; Build and manage customer-facing support resources.
Seniority
Senior, hands-on IC
