Senior Support Specialist, Ads
Core
Senior Advertiser Support Specialist managing complex advertiser cases, policy escalations, and operational gaps within OpenAI's Ads Safety Operations.
Role type
Senior IC advertiser support specialist (Trust & Safety)
Builds
Advertiser support journey, operational intelligence, and scalable support systems for OpenAI's ad ecosystem
Domain
AI advertising, Trust & Safety, policy enforcement
Deliverable
client delivery
Required skills
investigative judgment, data synthesis, process improvement, cross-functional partnership, AI tool usage, automation
Preferred skills
Python coding, knowledge base management, self-service design, ambiguity management
Technologies
Python, OpenAI API, Codex, ChatGPT
Responsibilities
Own advertiser cases from intake to resolution including Trust & Safety escalations; investigate root causes of policy or product issues; synthesize ticket themes and metrics to identify friction; create help content and playbooks; partner with Product/Engineering/Legal to resolve recurring issues; drive AI-assisted workflow automation; support readiness for new ad formats and markets.
Seniority
Senior, hands-on IC
