Support Engineer
Core
Own the critical interface between users and agentic AI systems by solving issues, driving fixes, and building automation to scale support.
Role type
Individual contributor support engineer
Builds
Tooling, automation, and feedback loops for a fast-moving agentic AI product
Domain
Artificial Intelligence / Agentic AI
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Technical support engineering, complex system investigation, practical coding/scripting, technical communication, process improvement, metric definition, stakeholder coordination
Preferred skills
Support workflow optimization, team mentoring, AI agents/LLM applications familiarity
Technologies
Agentic AI systems, LLM applications, open-source software, developer tools
Responsibilities
Own support requests from initial response through resolution; Investigate technical issues, reproduce bugs, and understand underlying systems; Implement straightforward fixes and practical workarounds; Partner with engineers to prioritize and schedule larger fixes; Build tools and automation to improve triage and communication; Establish support metrics and define goals for queue health and customer experience; Turn recurring issues into product and process improvements.
Seniority
Individual contributor with growth potential into leadership