Rostering Officer - Cairns or Cannon Hill
Core
Coordinate staff rosters and respond to changes to ensure support workers are scheduled for disability residents 24/7.
Role type
operational scheduling coordinator
Builds
24/7 staffing schedules for disability support workers
Domain
disability support services
Required skills
rostering and scheduling, customer service, shift management, communication, organizational skills
Preferred skills
Carelink Plus experience, Certificate III/IV in Business Administration, experience in disability/aged care/community services
Responsibilities
Managing daily rostering and scheduling including last-minute changes and unplanned absences, responding to enquiries via phone, email, and chat, ensuring rosters align with customer NDIS plans and funding requirements, collaborating with teams to deliver customer-focused outcomes, creating flexible staffing solutions
Seniority
individual contributor