客服部研发负责人
Core
Lead the R&D strategy and engineering implementation of an AI-powered customer service system, focusing on Large Language Models (LLMs), Agents, and multi-modal interactions to drive business closure.
Role type
Senior IC/Lead AI Product & Engineering Manager
Builds
Scalable AI customer service platforms, multi-model adaptation middleware, and intelligent agent collaboration systems.
Domain
Customer Service / Artificial Intelligence / Large Language Models
Deliverable
production ML models
Required skills
Large Language Model (LLM) architecture, RAG (Retrieval-Augmented Generation), Agent orchestration, Model fine-tuning (SFT/LoRA), Vector search, ASR/TTS, Prompt engineering, Knowledge engineering, Team leadership (50+ people), Full-stack development oversight.
Preferred skills
Experience managing 100+ person teams, Cost optimization, Compliance governance, Cross-functional collaboration.
Technologies
LLMs, RAG, Vector Databases, ASR, TTS, Python, Kubernetes, Cloud Infrastructure.
Responsibilities
Define technical roadmaps for AI customer service, engineer multi-model adaptation platforms, manage knowledge governance and model evaluation, build reusable technical middleware, lead the delivery of AI features, and manage a 50+ person R&D team.
Seniority
Senior, hands-on IC with management responsibilities
