Elektroniker:in technische Kundenbetreuung im 2nd-Level Support (m|w|d)
Core
Second-level technical support expert for battery storage systems, handling escalated complex faults and performing remote diagnostics.
Role type
2nd-Level Support Technician (Electrical/Energy)
Builds
Battery storage systems and related services
Domain
Renewable Energy / Energy Storage
Required skills
Electrical engineering background, Power electronics knowledge, Remote diagnostics, Ticketing systems, Technical documentation
Preferred skills
Technician/Master degree, Bachelor/Master in Electrical Engineering, English language skills, Class B driver's license
Technologies
Jira, Zendesk, ServiceNow, Salesforce (via careerplan.io/jobs/2075471-elektronikerin-technische-kundenbetreuung-im-2nd-level-support-mwd-at-intilion-gmbh)
Responsibilities
Analyze and resolve complex technical faults escalated from first-level support, Perform remote maintenance and diagnosis using diagnostic software, Conduct on-site troubleshooting for critical issues when required, Communicate professionally with technical clients and partners, Create and maintain technical documentation and knowledge base, Collaborate with product management and development teams
Seniority
Mid-level, hands-on IC