Technical Motor Claims Consultant
Core
Manage a portfolio of complex, high-value, or unusual motor claims end-to-end, assessing coverage and making evidence-based determinations.
Role type
Senior IC technical motor claims consultant
Builds
Fair outcomes and exceptional customer experience for motor insurance clients
Domain
Insurance (Motor Claims)
Deliverable
client delivery
Required skills
Motor claims expertise, policy application, claims assessment, detailed investigation, regulatory compliance knowledge, negotiation, cost management, reserve maintenance, vulnerability support
Preferred skills
Investigation experience, stakeholder management, continuous improvement contribution
Technologies
ICA frameworks, regulatory compliance tools
Responsibilities
Manage complex motor claims end-to-end, assess coverage per policy terms, conduct detailed investigations, communicate entitlements to customers, coordinate with assessors and repairers, manage claim costs and reserves, escalate compliance risks, support vulnerable customers, build cross-functional relationships
Seniority
Senior, hands-on IC