Abteilungsleiter/in für den Kunden- und Netzservice (m/w/d)
Core
Leading the Customer and Network Service department for a municipal utility company, managing teams, optimizing service processes, and overseeing billing and debt collection for electricity, gas, and water.
Role type
Senior department manager (utility operations)
Builds
Service processes, billing systems, customer service operations
Domain
Utilities (electricity, gas, water)
Required skills
Energy sector process knowledge, billing and accounts receivable management, regulatory compliance (GPKE, Geli-Gas), ERP system proficiency, team leadership, process optimization
Preferred skills
Wilken ERP system experience, Neander Energie GmbH subsidiary management
Technologies
Wilken, complex ERP systems
Responsibilities
Lead the Customer and Network Service team, manage the Heiligenhaus call center, analyze and digitize service processes, control billing processes for electricity, gas, and water, organize debt collection, handle GPKE and Geli-Gas procedures, support the Neander Energie GmbH subsidiary
Seniority
Senior, hands-on IC
