Team Lead Operations (m/w/d)
Core
Develop and implement strategies for efficiency and scaling of a SaaS business, leading a team of 2–6 people and managing key accounts.
Role type
Senior Operations Team Lead
Builds
Scalable operational processes and workflows for a SaaS company
Domain
SaaS / Energy sector (PV, Mieterstrom)
Deliverable
production ML models
Required skills
Operations management, team leadership, project management, process optimization, data-driven decision making, customer experience management, strategic planning
Preferred skills
Startup mentality, communication skills, academic background in business/engineering
Technologies
SaaS platforms, data analysis tools
Responsibilities
Lead and develop a high-performance operations team, manage strategic key accounts, optimize workflows and processes, ensure SLA compliance, integrate customer feedback with product and sales teams
Seniority
Senior, hands-on IC