Technischer Kunden-Support (m/w/d) - Warenausgabesysteme
Core
Providing technical second-level support and software testing for warehouse dispensing systems.
Role type
Technical customer support engineer (software testing)
Builds
Warehouse dispensing systems
Domain
Industrial tools and equipment
Required skills
Technical second-level support, software testing, ticket management, knowledge base creation, B2B/B2C customer communication, IT affinity
Preferred skills
Stress resistance, structured work style
Technologies
Ticket systems, knowledge base systems
Responsibilities
Perform technical second-level support via phone and remote, conduct software testing (functional, regression, acceptance), document test results, manage and document inquiries in ticket systems, build and maintain knowledge base articles
Seniority
Mid-level, hands-on IC
