Desktop Support Officer
Core
Troubleshoot computer OS/peripherals, handle PC operating systems, perform hardware/software installation, and provide printer support for end-users.
Role type
Desktop Support Officer
Builds
End-user computing support and infrastructure maintenance
Domain
IT Support / Desktop Infrastructure
Deliverable
client delivery
Required skills
Windows OS troubleshooting, hardware/software installation, SCCM deployment tools, SOE and group policies, printer support, MS Office tools installation & troubleshooting, Apple OS support, virtual operating systems support, Active Directory basics, Exchange basics, mobile device support
Preferred skills
PCLaptop OEM Maintenance Certification, CompTIA A+ Certification, Microsoft Certified IT Professional (MCITP), Microsoft Office Specialist (MOS)
Technologies
Windows 7/8/10, Windows XP/Vista, Apple OS, SCCM, Active Directory, Exchange, MS Office, PCLaptop hardware/peripherals, printers, mobile devices
Responsibilities
Troubleshoot computer OS and peripherals, handle different PC operating systems, perform hardware and software installation, provide printer support, install and troubleshoot MS Office tools, support a variety of technologies and services
Seniority
Entry-level to Junior, 1+ years experience
