Mitarbeitende (m/w/d) Kunden-Service-Center
Core
Handling customer orders for online banking, payments, and product inquiries via phone, email, and chat; scheduling appointments with customer advisors; identifying upsell opportunities; and proactive customer outreach for service and sales topics.
Role type
Customer service representative (banking)
Builds
Customer service interactions and appointment scheduling for a regional savings bank
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer order processing, appointment scheduling, sales identification, proactive outreach, communication, teamwork, financial interest, initiative, flexibility, stress tolerance, service orientation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Process customer orders for online banking, payments, and products via phone, email, chat, and web; Schedule appointments with customer advisors; Identify upsell opportunities and refer to advisors; Conduct proactive phone outreach for service and sales topics
Seniority
Entry-level / Individual Contributor