Sr. Manager, Patient Experience
Core
Sr. Manager responsible for administering, analyzing, and reporting CAHPS and patient feedback surveys to drive performance measurement and improvement strategies for healthcare partners.
Role type
Senior Manager, Patient Experience & Quality Analytics
Builds
Patient experience measurement programs, dashboards, scorecards, and executive reporting packages for CMS programs (Medicare Advantage, ACO REACH, MSSP).
Domain
Healthcare Quality & Value-Based Care
Deliverable
dashboards & analysis
Required skills
CAHPS administration, survey operations, healthcare analytics, project management, data visualization, stakeholder communication
Preferred skills
Experience with MIPS, vendor coordination, translating complex data into actionable insights
Technologies
Excel, PowerPoint, CAHPS platforms
Responsibilities
Manage CAHPS survey administration and vendor coordination; develop recurring reports and executive dashboards; analyze patient feedback data to identify trends and risks; translate survey findings into improvement resources and best practices; communicate performance insights to external partners and leadership.
Seniority
Senior, hands-on IC with management responsibilities
