ERP Support Lead
Core
Lead external vendor and managed service provider teams to ensure reliable operations, effective issue resolution, and successful delivery of enhancements for assigned enterprise applications and ERP platforms.
Role type
Senior IC ERP Support Lead (Vendor Management)
Builds
Stable, scalable, and supportable enterprise application environment
Domain
Enterprise IT / ERP Support / Vendor Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ERP support, vendor management, IT service management, stakeholder coordination, incident management, backlog management, capacity planning, SLA monitoring, root cause analysis, process improvement
Preferred skills
Manufacturing/Supply chain domain knowledge, ERP modernization experience, multi-location vendor governance, Jira/ServiceNow/Zendesk proficiency
Technologies
Jira Service Management, ServiceNow, Zendesk
Responsibilities
Oversee day-to-day ERP support delivered by external vendors; manage vendor performance, staffing, and resource allocation; translate business needs into vendor work objectives; develop dashboards and reports on vendor performance; coordinate stakeholder alignment for enhancements and releases.
Seniority
Senior, hands-on IC with leadership over external resources