Client Services Representative
Core
Front-desk representative providing compassionate check-in to check-out support for clients and pets at a subsidized NYC animal hospital.
Role type
Client Services Representative (Front Desk)
Builds
Client support experience and administrative records for vulnerable animals
Domain
Non-profit animal welfare / Veterinary care
Deliverable
client delivery
Required skills
customer service, scheduling, payment processing, data entry, multi-tasking, conflict resolution, computer proficiency
Preferred skills
veterinary/healthcare experience, handling emotionally sensitive interactions, team collaboration
Technologies
Box, Impromed, Teams
Responsibilities
Greet clients and direct visits, manage appointments and confirmations, process payments and financial transactions, maintain electronic medical records, resolve service issues, coordinate communication between clients and medical teams
Seniority
Entry-level, individual contributor
