Manager, Integrated Clinical Operations
Core
Strategic oversight and day-to-day leadership of front-line client service operations for Campus Wellness units (Health Services, Specialized Care, Counselling Services, Health Promotion), supervising Client Service Representatives to optimize workflows and ensure service quality.
Role type
Manager, Clinical Operations
Builds
Administrative workflows, scheduling systems, and client service delivery for university health and wellness units
Domain
Higher Education / Clinical Operations
Required skills
Strategic planning, team supervision, workflow optimization, scheduling management, performance management, compliance management, stakeholder liaison, financial oversight, system implementation, conflict resolution
Preferred skills
Experience with Electronic Health Records (EHR), knowledge of privacy legislation (PHIPA, FIPPA), data-driven decision making
Technologies
Electronic Health Records (EHR), integrated platforms, point-of-sale terminals
Responsibilities
Lead and improve client service operations and administrative functions; Develop and implement standard operating procedures; Oversee scheduling and resource optimization for client service representatives; Manage recruitment, onboarding, coaching, and performance of staff; Oversee client payments and financial transactions; Act as liaison between administrative and clinical teams
Seniority
Manager, supervisory level