Operations Group Manager - Payments
Core
Define and execute strategic direction and operational transformation for a large-scale payments organization, establishing an integrated end-to-end operating model.
Role type
Senior executive leadership (Operations Group Manager)
Builds
A unified, scalable, technology-enabled payments ecosystem with AI and automation capabilities.
Domain
Banking / Payments Operations / Financial Services
Required skills
Strategic planning, operational transformation, governance, change management, AI/automation strategy, stakeholder management, risk management, data strategy, process optimization, escalation management
Preferred skills
Experience with ServiceNow, payment rail integration, digital adoption, operational intelligence
Technologies
ServiceNow, SkanAI, Data Mart, AI/automation platforms
Responsibilities
Define multi-year strategy for Payments Operations, build end-to-end client and partner experience, design enterprise-wide escalation frameworks, develop operations technology strategy, integrate payment rails, drive data strategy and operational intelligence, oversee payment investigations, ensure risk and control compliance
Seniority
Senior, hands-on IC
