Technical Product Manager 1 (Payments Reliability & Observability Platform)
Core
Lead the development and maintenance of the Product Observability platform to strengthen customer support and service reliability across all Payments divisions.
Role type
Technical Product Manager (Payments Reliability & Observability)
Builds
Observability product roadmap, dashboards, alerting systems, and reliability metrics for payment platforms.
Domain
Financial Services / Payments / Site Reliability Engineering
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Product Management for technology/platform/reliability, Observability and SRE knowledge, Agile (Scrum/Kanban), Project management tools (Jira), ITSM tools (ServiceNow), KPI/OKR definition, Stakeholder management
Preferred skills
Customer journey mapping, Product budgeting and forecasting, Cross-team dependency management, Cloud platforms and distributed systems knowledge, Incident review analysis
Responsibilities
Define and execute the observability product roadmap, Partner with engineering and SRE teams to improve service reliability, Establish and track key reliability metrics, Prioritize initiatives based on customer impact and business value, Drive adoption of monitoring and observability best practices, Analyze incidents and performance data to identify improvements, Create executive and operational reporting on platform health
Seniority
Mid-level Technical Product Manager