Customer Experience Product Manager
Core
Drive product and customer experience strategies for credit card installment lending programs, specifically the ExtendPay Plan, to deliver value for consumer and small business cardholders.
Role type
Senior IC Product Manager (Payments/Credit Cards)
Builds
ExtendPay Plan point-of-sale program and broader customer experience capabilities for credit card portfolios
Domain
Financial Services / Consumer Lending / Payments
Deliverable
product features
Required skills
product strategy, customer experience research, data analysis, cross-functional leadership, stakeholder influence, OKR definition, product lifecycle management, performance optimization
Preferred skills
credit card installment lending, payments solutions, go-to-market strategy, risk management, agile product development, technical product knowledge
Technologies
payment systems, design systems, service blueprints
Responsibilities
Develop and execute product strategies for credit card portfolios; lead the ExtendPay Plan portfolio including performance optimization and roadmap development; translate customer insights into actionable initiatives; establish business cases and success metrics; partner with cross-functional teams to deliver integrated solutions; monitor portfolio performance using data-driven insights.
Seniority
Senior, hands-on IC
